FAQ

• Single ticket: With this ticket, you can make one journey, including transfers, within the selected area of validity. Important: Round trips and return trips are not included.
• Short distance: With this ticket, you can make one journey, including transfers, within the Hamburg AB area. It is only valid for use on a partial route, i.e., up to the first fare zone. Important: Round trips and return trips are not included.
• Local area: With this ticket, you can make one journey, including transfers. It is only valid for two sections of the journey, i.e. up to the second fare zone. Important: Round trips and return trips are not included.
• Day ticket: With this day ticket, you can travel as often as you like within the selected area with up to 3 children (aged 6-14). It is valid until 6 a.m. the following day.
• Group ticket: With this day ticket, you can travel as often as you like within the selected area with up to 4 additional people. It is valid from Monday to Friday between midnight and 6 a.m. and until 6 a.m. the following day. It can be used all day on Saturdays, Sundays, and public holidays.
• Weekly ticket: With this ticket, you can make as many trips as you like within the entire hvv network (rings A-H) for 7 days (e.g., Wednesday to the following Wednesday at 6 a.m.). This ticket is also available without a photo, but you must carry official photo ID with you.
• Monthly ticket: With this ticket, you can make as many trips as you like within the entire hvv network (rings A-H) for one month (start date of your choice). This ticket is available via app without a photo, but you must carry official photo ID with you.
• Germany ticket: With the Germany ticket, you can travel nationwide on regional and local public transport (2nd class). Within the hvv, you can use all buses, underground, suburban and light rail trains, regional trains and ferries. Long-distance transport (ICE, IC, EC) and 1st class travel are excluded (for use within the hvv, it is possible to book a 1st class supplement via the app).
• Hamburg CARD: The Hamburg CARD offers free travel on the hvv and attractive discounts. It allows you to explore Hamburg flexibly and inexpensively – alone or in a group. A single ticket is valid for 1 adult and up to 3 children (6–14 years), while a group ticket is valid for up to 5 people of any age and is valid for the Hamburg AB area.

You can always find the right ticket in the hvv switch app. The best way to do this is to use the start/destination information, which always shows you the right ticket for your route. If you would like more information about zones and rings, you can find the fare plans in the app under “More.”

You can download and register for hvv switch free of charge. There’s no basic fee. You only pay for what you actually book or purchase when using our app.

You cannot cancel a hvv ticket you've purchased in the hvv switch app. If a technical error occurs during a purchase however, please contact hvv switch customer service. We will then check whether cancellations can be made on a case-by-case basis.

All questions and answers about the Deutschlandticket can be found at hvv, e.g. whether you can take your bike with you and how long the ticket is valid.

You can register for the hvv switch app by downloading it on your smartphone, opening it, and then simply following the instructions in the app. Please remember to confirm your e-mail address. After registering you can choose from three different options at the moment:

• hvv ticket purchases
• MOIA shuttle bookings
• SIXT share, Free2Move, cambio and MILES car rentals
• Voi eScooter rentals

The app will guide you through the purchase and booking process. You will receive a separate invoice by e-mail for each service you buy or order. More services will be added to the hvv switch app over time.

This code is an automatically for you individually created and secure code, which is required for the transfer of the hvv subscription in the hvv switch app.

Your ticket purchased via the hvv switch app is valid immediately after purchase at the hvv community fare. The 90-second countdown after purchase indicates to inspectors whether you purchased your ticket in time before entering an area where a ticket is required.

As a MOIA user you can book for up to five additional people. The fare will then be calculated for all passengers and charged to your hvv switch account. Please remember to enter the number of people travelling with you when you make a booking request in the hvv switch app.When it comes to car sharing, you may travel with as many people as there are seats with seatbelts.

Unfortunately there’s nothing you can do about this. That’s because hvv tickets can’t be cancelled. If the double booking is due to a technical error, please contact hvv switch customer service.