You can cancel your hvv subscription at any time and order a new hvv Deutschlandticket in hvv switch. Completely without switch code.
Please take into account that the start date in hvv switch is after the cancellation date to avoid double debits.
The current fare conditions can be found here: hvv Deutschlandticket Tarifbestimmungen | hvv Deutschlandticket (hvv-deutschlandticket.de)
To have the switch code sent to you again, please contact the customer service of the Hochbahn.
There are two ways you can proceed with entering the switch code: Either you scan the QR code in your cover letter. The switch code will then appear there pre-filled.
Alternatively, you can select the Deutschlandticket on the home screen and click on "Get started" and "Subscribe now".
You will find the 10-digit hvv subscription customer number on your hvv Card, starting with the digits 19.
You can conveniently use the SEPA direct debit system. Alternatively, you can also use Paypal and credit/debit card as a means of payment.
If you transfer your hvv subscription to the hvv switch app, the subscription on the hvv Card is automatically cancelled. Your card loses its validity.
In the hvv switch app the Deutschlandticket is immediately available and can be used immediately.
Billing for the following month is always initiated from the penultimate working day (Mon.-Fri.) of a month using the payment method you have stored in hvv switch.
In this way, we ensure that the direct debit for the selected SEPA payment method does not take place before the 1st of the month.
If you have any questions, please contact the hvv switch customer service or the HOCHBAHN subscription customer service:
Phone: (040) 3288 - 6363 (landline charge)
mo - fr 8 a.m. - 6 p.m.
or
phone: 040/32 88 29 24 (landline fee)
mo - fr 8 - 18 o'clock
It can occasionally happen that your hvv Deutschlandticket or booked tickets are not displayed after a downtime. If this happens to you, please delete the hvv switch app from your smartphone and reinstall it. You will then be able to view your purchased tickets as usual.
You can always change your name via your profile. Please note that if the Deutschlandticket was purchased via the hvv switch app, the name will be updated automatically when the ticket is issued for the following month.
If a driver's license validation exists, the name change will initially lead to the validation being revoked.
In this case, you can simply carry out a new validation with your updated ID document in order to be able to use the services requiring a driving license again without restriction.
