One app. One service.
Got questions? Ask away! We’re here to help.
The service that hvv switch provides all comes from one place. And is all managed by us in that one place. So you don't have to spend time calling around different hotlines and service points. Whenever you call our customer service, please have your hvv switch customer number ready. This means we’ll be able to help you even faster. We e-mailed your customer number to you when you registered for the hvv switch app.
You can contact our hvv switch customer service here:
Phone: +49 (0)40 3288 - 6363 (fixed landline tariff)
Availability: Mondays to Fridays from 8:00 am to 6:00 pm
Our customer service won’t be able to help you directly with any technical problems involving the vehicles of our various partners. But we’ll always be able to tell you who you can contact. You can also have a look at our FAQ.