Please make sure that your documents to be validated are valid. For validation, you need a stable internet connection, ideally via WLAN, a working camera and a working microphone. It is best to carry out the video validation in a bright environment so that the documents with the corresponding security features can be easily recognised. If this information does not help you, please contact the hvv switch customer service.
FAQ
Carsharing
This is not an error. This feature has been deliberately built into the app.
- It might be the case that one of the two cars is already being rented by another user. Or, in the case of an electric car, the battery might be flat and that is why it is not displayed in the app.
- The app only displays different cars within a radius of 1 km. In the case of similar vehicle types of a particular mobility provider, only the one that is closest to the app user will be shown.
By the way, once 5 specific vehicle options have been shown, the customer can access a new map display on the sixth screen (“Nothing for you?”) where all available cars are displayed. So if both cars mentioned are free and available, you will be able to find both on the map this way.
If you’ve forgotten your PIN, you can use the "Forgotten PIN" function to obtain a new PIN. You will find this option in your profile and at the point in the booking process where you are asked to enter your PIN. To change your PIN, you will need to enter your driving licence number and password for security reasons. Then you can enter and save a new PIN.
No. Smoking is not permitted in the rental cars.
Renting SIXT share cars using the hvv switch app is only possible within the SIXT share service region in Hamburg. However, you are permitted to drive outside of this service region and even abroad. A detailed list of countries where you are permitted to drive can be found in the SIXT General Terms and Conditions.
You can only end the rental in the same country in which the vehicle was originally rented, however. But this can also be outside Hamburg, within a SIXT share service region in another city, or at a SIXT rental station.
With a rented carsharing car, you may also park outside the business area. Outside the business areas and in car parks, you must comply with the same regulations as with your private vehicle and pay the charges yourself. Please note that the rental fee for the car continues to run and the corresponding costs are incurred.
SIXT share, SHARE NOW and MILES cars do not currently have child seats or booster seats.
Unfortunately, we are not yet able to offer you a refueling or recharging function within the app.
Refueling
If you urgently need fuel for your car, e.g. to get back to the business area, the fuel costs have to be paid privately. After the trip, send the receipts to sixtshare-hvv@sixt.com with the booking number, license plate number and bank account details. After successful verification, the fuel costs will be reimbursed by SIXT share.
Important for you to know: Refueling as well as charging is not incentivized with hvv switch by e.g. free minutes or similar.
Charging
You can charge the SIXT share cars with the charging card in the car or the chip on your key ring. How exactly this works, you can find out here.
You must be in possession of valid documents and show validation to be able to make use of car sharing services. Whenever you receive new ID documents, you should have them re-validated straight away, or just before you start your journey at the latest.
If you want to rent cars using the hvv switch app, we are obliged by the affiliated providers of these services to ensure that you are in possession of a valid driving licence. Cars can only be booked and used if all the security criteria have been met and verified in the form of a validation process.