Carsharing | hvv switch | hvv switch

FAQ
Carsharing

FAQ

Click on “Start rental” in the hvv switch app to begin a rental. The rental will then be charged from this point onwards. The car is opened using the hvv switch app by entering your hvv switch PIN. The app will automatically guide you to this step during the booking process.

At the end of the rental, you can lock the car again behind you using the hvv switch app. Here too, the app will automatically guide you through the necessary steps.

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FAQ

SIXT share

You will find the car key for SIXT share vehicles in the glove compartment. Please put the car key back in this glove compartment once you park up at the end of your rental, and then lock the car using the app. If the key isn’t in the glove compartment as it should be, please contact SIXT share customer service.

MILES

MILES cars and Mercedes Sprinters can be opened via the start/stop button. The other transporters are started with an ignition key, which is located in the glove compartment.

SHARE NOW

With SHARE NOW, most vehicles no longer have a car key. They can be easily opened and locked via the app. If a vehicle does need a key, you will find it in the glove compartment.

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The rental may be terminated within the Hamburg business area (exception: MILES vehicles may also be parked in other cities with MILES business area), at a hvv switch point or, if it is a rented car from SIXT share, at a SIXT rental station (also outside Hamburg in other cities). You must ensure that the car is properly parked in permitted places in the public road space, according to the road traffic regulations for the next 48 hours. The rental may not be terminated in parking zones with parking discs and in residents' parking spaces.

If you want to return your SIXT Share car to a SIXT station, you can find information here.

As a general rule, parking is not permitted in the following locations or areas:

  • In parking garages, underground garages or on other covered parking areas.
  • In private parking lots (parking garage, backyard)
  • In residents' parking lots
  • In parking spaces with time restrictions that still come into effect within 48h after the vehicle is parked (see General Terms and Conditions).
  • In designated parking areas for electric vehicles (exception: e-vehicles)
  • In no-parking areas that are outlined in red on the map in the hvv switch app.

cambio and Dorfstromer offer station-based car sharing, i.e. the start and end of the rental always take place at the same hvv switch point. The rental of cambio and Dorfstromer cars may only ever be ended at the hvv switch point at which the rental was started.

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SIXT share & SHARE NOW

The vehicle registration document is located in the glove compartment of SIXT share cars.

MILES

For administrative reasons, no copies of the vehicle registration document are stored in MILES cars. If necessary (e.B. at a police check) they will be provided by email.

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You can park in any publicly accessible parking lot (free of charge within the business areas) of a city, the hvv switch points and in the designated areas at Hamburg Airport. In "parking ticket zones" please be sure to use a parking disc. A parking ticket is not required here. In designated "parking disc zones", the parking time is also limited. Please use the parking disc in your car and display it visibly. The rental period cannot be terminated in "parking disc zones", but intermediate parking is possible.

Comprehensive overviews of the basic parking rules can also be found at SIXT share, SHARE NOW and MILES. Familiarize yourself with the parking rules and note that other rules apply outside the Hamburg business area.

Basically, the parking guidelines apply according to the locally valid road traffic regulations.

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FAQ

The hvv switch points are displayed in the car sharing section of the app on the map view as a red pin with a hvv switch icon. If you have not rented a car at the moment, it works like this: A small number on the pin shows you the number of cars that are bookable via the hvv switch app.

Clicking on the hvv switch dot will show you the name and address of the hvv switch dot as well as details about the cars that can be booked. The available cars can be clicked on. This way you can get detailed information and also start a reservation or rental if needed.

You will be shown the walking distance and the distance to the hvv switch point directly in the app on the map.

Important: cambio vehicles can also park at the hvv switch point. However, these are not displayed in the detailed view because this provider is not yet integrated into the hvv switch app and therefore cannot yet be booked via hvv switch.

If you are currently traveling in a rented car, this is how it works:

During an ongoing reservation or rental, the view of the pins changes in the app: The simple number at the top right of the pin (rentable cars) becomes a "PX". The "X" in "PX" stands for the number of free parking spaces on the hvv switch points to help you find a free parking space.

When you find or are shown a hvv switch point with charging infrastructure, you will notice another number on the pin, one with a lightning symbol. This number indicates how many charging points are currently free at the hvv switch point.

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The hvv switch app only shows you those cars that can be booked using the hvv switch app. Cars from other providers may legally park at hvv switch points, meaning that cars parked at a certain hvv switch point might not be displayed in the app.

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FAQ

With MILES, you can refuel cars that are travelling with a fuel level of less than 25% via the hvv switch app - and it's easy to do digitally. To ensure that MILES covers the refuelling costs, you can only use the petrol stations shown on the map in the hvv switch app. Select a petrol station on the map and start the refuelling process via the hvv switch app. Please note: With hvv switch, refuelling processes are not reimbursed.

If your rental cannot be completed due to a low fuel level (less than 5%), please contact MILES customer service directly on (030) 8379-5103.

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The cars of MILES are covered by liability insurance. Should an accident occur, the deductible in the event of a claim, depending on the category of the car is

  • S: 900 EUR
  • M: 900 EUR
  • L: 1000 EUR
  • XL: 1000 EUR
  • P: 1000 EUR

The deductible applies per claim.

Further information.

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With MILES, the calculation is made for kilometres driven in the standard tariff. In the hvv switch app, driven kilometers and not the time driven are displayed. In addition, there is an "unlocking fee" of 1 euro to reduce the deductible in the event of damage. This fee is mandatory.

When parking mode is activated via the app, all doors of the car are automatically locked. The MILES car is only available to you and cannot be rented by other drivers. However, billing in parking mode is based on a price per minute. For vans, the loading and unloading times are billed as parking minutes.

Further information.

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