FAQ
Charging

Currently, users of SIXT share, MILES, cambio, Free2move and Dorfstromer can use the charging stations.

SIXT share, Free2move & cambio

• Unlock the connection with the charging card from the car. Depending on the provider's vehicle model, you will find the charging card in the car's center console, in the glove compartment or under the windscreen, or in the respective logbook for cambio cars.
• Then hold the card up to the reader at the charging station to activate it.
• Check which charging station you are standing in front of. Some charging points already have a cable. If there is no cable, use the cable from the trunk.
• Now connect the cable to the charging port and the car.
• After a successful connection, a corresponding message appears on the display of the charging station. Don't forget to put the charging card back in its place in the car and you're done!

MILES

You always start the charging process via the app. To do this, you must be at the car and near an available charging station.
If the charging process (depending on the charging station) requires a charging cable from the car, you will find it in the trunk. Select the desired charging station and start the charging process by clicking "Start charging". Now decide on an available charging connection. You will find the charging port number on the charging station.

Charging at the standard charging station (with its own cable in the trunk):

• First connect the cable to the car.
• In the next step, confirm whether the charging station is open. If the port does not open, select a new charging port.
• As soon as the port is open, connect the cable to the charging station (please make sure that the charging cable is already correctly plugged into the car).
• Now you can start the process by clicking on "Charge now".
• After a successful check of the charging status, the charging process is started and you can now return to the current rental by clicking "Okay".
• If you no longer wish to use the vehicle, simply end your current rental by clicking "End rental".

Charging at the quick charging station (integrated cable at the charging station):

• Connect the charging pole cable to the car.
• After the charging status has been successfully checked, the charging process is started and you can now return to the current rental by clicking "Okay".
• If you no longer want to use the vehicle, simply end your current rental by clicking "End rental".

Helpful: How to charge a VW ID.3 model from MILES. (Video about this)

With the hvv switch charging infrastructure, there is no time limit for the charging process.

The hvv switch points may only be used by the affiliated mobility partners and their customers. The same applies to the charging infrastructure. Private users or non-affiliated mobility services can, for example, use the public charging infrastructure in Hamburg.

Prices are set by the respective mobility partners. Information on the current terms and conditions can be found directly on their websites.

New question: Who should you contact if you have a problem charging your electric car?

Information on using the charging infrastructure of SIXT share, MILES, cambio, and Free2move can be found directly on the websites of the respective providers. If you have any questions, such as a missing charging cable, please contact the customer service of your mobility partner.

If the charging station is defective or there are technical difficulties, please contact Hamburger Verkehrsanlagen on the toll-free 24/7 fault hotline 0800/300 60 20 20. Important: Have the charging point number ready – you will find it at the top of the charging station.

You always start the loading-finishing process via the app.

After you have started the rental, you can complete the charging process by clicking "End charging".

After successfully checking the charging status, first disconnect the charging cable from the car. Depending on the type of charging station, the charging cable may also need to be disconnected from the station and stowed back in the trunk.

After successful completion of the charging process, you return to the current rental via "Okay" and can now drive off.

This is how you end the charging of a VW ID.3 (see video).

Important note: During the charging process, the car may lock itself.

Unlock the car and open the tailgate.

First pull out the charging cable from the vehicle, then from the charging station.  

If the cable cannot be disconnected, press the lock symbol in the driver's door on the ID.3/ID.4 model. Everything ready?

Simply stow the charging cable in the trunk.

When charging, the car will sooner or later automatically switch to park mode and lock itself. Whenever you notice that the car is locked (mirrors folded in), but the app does not reflect this, it is best to activate the parking mode once and then release it again. Afterwards, the app and the car should be in sync again and the car has been set to the correct state. If there are still problems, please contact customer service.

1. Open the car via the app and take the charging card from the glove compartment/armrest.
2. Deactivate the charging station and end the charging process with the card.
3. Then pull the charging cable out of the charging station and then unplug it from the vehicle.
4. Wind up the cable once and place it back in the trunk.
5. Please also put the card back into the respective holder in the car.