FAQ
Credit Card

If you are unable to deposit your credit card, this may be due to various reasons: Before adding the credit card, your customer account will be checked for security reasons. If there are any inconsistencies, the credit card will not be added. Please contact our payment service provider LogPay Financial Services GmbH (mobility@logpay.de) for further information.

Another reason could be that your entries (credit card data, 3D-Secure check) were not verified during the deposit process. In this case, please contact your card-issuing bank or the respective credit institution. Technical reasons are also possible. In this case, please try again at a later date.

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MasterCard, Visa and American Express (Amex) are accepted as credit card payment methods at hvv switch.

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You can deposit multiple PayPal accounts, but only one credit card at a time. Note: Only one means of your payments is used per booking.

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You can change the payment method in the menu under "Your payment details" or add a new payment method there.

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PSD2 (Payment Services Directive 2) is an EU directive regulating payment services and payment service providers. PSD2 explained simply: From 14.09.2019, a two-stage verification will help customers to pay securely on the internet. In future, a single password will no longer be sufficient. In the meantime, you will need two or more authentication factors from different categories when making payments or other "activities with a risk of fraud".

For example, a combination of password and fingerprint is conceivable, or a PIN linked to the smartphone. But PIN and TAN are also a valid combination. Your bank decides on the necessity and type of the second authentication. In connection with payment data and payments in our hvv switch app, it can therefore happen that two steps are necessary in the payment process or in the deposit process of a payment type, in which the bank ensures your identity and authorises the transaction. The verification is integrated in the payment process or in the deposit process of a payment method.

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3D Secure is a security technology for credit card payments on the Internet. It is an authentication procedure that is used to verify the identity of a buyer and prevent fraud in high-risk transactions. For example, the credit card owner assigns a password within the procedure, which must also be entered for credit card transactions. The security procedure is called "Visa Secure (formerly Verified by Visa)" at Visa, "IdentityCheck (SecureCode)" at Mastercard and "SafeKey" at American Express.

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Check whether your credit card has expired. If necessary, deposit another credit card or another means of payment and use this for the booking. If necessary, contact our customer service at info@hvv-switch.de.

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You can either create a PayPal account by jumping out of the app or save an already existing PayPal account. For example, you can simply let us guide you through the linking process when you make your first booking in the hvv switch app. Once a PayPal account has been created, it can be managed in your account at any time.

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