If you see parking offenders blocking a car sharing parking space on an hvv switch point, simply use this form to let us know.
FAQ
hvv switch stations
You can easily report soiling and damage here.
The stickers show you which car sharing providers are authorised to use the hvv switch point. Use may vary depending on the provider and location: If the hvv switch point is located within the business area of the car sharing provider, the rental can be started, ended and also temporarily stopped there. If the hvv switch point is outside the business area, you can only stop temporarily. Your current rental cannot then be cancelled. With cars from the station-based car sharing providers cambio & Dorfstromer, you can stop off anywhere, regardless of the sticker.
Tip: The business areas of MILES, SIXT share and Free2move are displayed in the hvv switch app once you have selected a car.
If the booked car cannot be made available at the station or the hvv switch point, you will usually be contacted by cambio in advance.
Please check your e-mail or SMS inbox. If you have not received a notification, please contact cambio support.
Both the fuel, charging and cambio pin are displayed in the app and can be called up permanently during the active rental, if required.
You set up the hvv switch pin yourself when you registered and should therefore know it. It is required, among other things, to confirm bookings and cancelations.
The fuel pin is required to legitimize the payment process by credit card at the petrol station.
The charging pin is required to open the corresponding charging station with the charging card.
And last but not least: Entering the Cambio pin into the on-board computer of a Cambio car is required to release the ignition key.
You will find the fuel card in the logbook. The PIN for the fuel card is displayed in the app.
Please refuel at the specified petrol station chains, including ARAL, BP, Shell or UTA. The fuel cards are valid throughout Europe.
The tank should be more than a quarter full on return, otherwise you may incur additional costs.
Cambio cars are charged when they are not on the road. It is therefore necessary to state the estimated distance you would like to drive when making the reservation so that the charging time for the car can be calculated in advance. On return, the electric car must be connected to a charging station and the charging process started. You can find out how to start the charging process for the different vehicle models here.
Please check all the steps of the charging process again and repeat them.
Detailed instructions on how to charge the respective e-model can be found here. If the charging process still does not start, please contact cambio customer service.
Yes, if you want to park the cambio car in a paid parking lot during your period of use. If you return the cambio car to a station or hvv switch point, a ticket is of course not required.
If this is necessary for the respective station, there is a long-term parking card in the car. You can find more information on this in the respective station description.
Refueling and charging cambio cars is very easy with a fuel or charging card.
Charging: You can charge the cambio e-cars with the charging card in the car (logbook). You can find out exactly how to do this here.
Refueling: If you urgently need fuel for your cambio car, please use the cambio fuel card. It can usually be found in the logbook and is valid throughout Europe.
Please note that charging and refueling cars at hvv switch is not rewarded with e.g. free minutes, bonus points or similar.