FAQ
MILES Mobility

Yes, you can park during a rental. You will need the car key, which you’ll find in the glove compartment. This allows you to lock the doors and leave the car while the rental is in progress. The cost of the rental will continue during the time that the car is parked. At the end of the rental period, please return the car key to the glove compartment and lock the car using the app.

With MILES, the parking mode is initiated via the hvv switch app. A car key is only available on the vans. Please note that the parking mode is charged per minute. Information on this can be found here.

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Unfortunately not. SIXT share and MILES cars do not currently have child seats or booster seats.

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SIXT share offers its rental and drop-off service at Hamburg Airport and other airports where SIXT has a service region. This service is subject to additional costs. You can find out at SIXT share which locations cost extra to have vehicles rented from or returned to, as well as what costs are involved. Please note that not all SIXT share rates are valid for hvv switch. Only the functionalities of the connected partner services offered in the app can be booked using the mobility platform hvv switch.

You will find the SIXT share station at Hamburg Airport in the multi-storey car park at the P2 terminal.

MILES offers rental and drop-off at Hamburg Airport and other selected airports located within their business areas. There are no extra costs for ending your trip or renting a car. If your journey ends at one of the airports, the barriers to the parking deck open automatically, there is no need to draw a ticket. Further information can be found here.

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Firstly, we hope that everyone involved is okay. If not, please contact the emergency services before anything else. In the event of an accident or damage to the vehicle occurring, the following must happen: All accidents or occurrences of damage must be reported to the police immediately, regardless of whether it was caused by you or a third party. Even if no third party was involved.

In principle, any accident or damage event must be reported immediately to the police (110), regardless of whether it was caused by you or a third party. Even if no third party was involved. As a renter of a SIXT share, MILES car (or a TIER eScooter), you are obliged to ensure that the respective partner receives all the information necessary to assess what is happening. Therefore, contact the respective customer service immediately by phone on site. Do not leave the scene of the accident until you have done so.

Procedure at SIXT share:

Even in the event of an accident or damage event, the rental ends only after the return of the vehicle. If the car is no longer roadworthy or roadworthy, the rental ends after consultation with the customer service with the handover to the towing company. Send your written accident report or the completed SIXT damage form – at best with photos of all damage and the location of the incident – to the SIXT share customer service. Be sure to inform SIXT share about the police file number. Please check the terms and conditions of SIXT share for a detailed procedure in the event of an accident or damage event.

Procedure at MILES:

You are obliged to report any accident by telephone to the police (110) and miles customer service. This is a requirement of the insurance and an integral part of the GTC.

If you do not report the accident to the police, you will commit a contractual penalty and you will be threatened with a penalty fee in accordance with our Price and Cost Regulations (GTC). After you have informed the police and also the MILES customer service, you should do the following:

Take photos of the accident:

  • Accident site
  • MILES vehicle
  • enemy vehicle (+ license plate) / fence / object / other obstacles etc.
  • Photo of the file number of the police

The rental must be terminated immediately after an accident.

  • You will then receive an accident report by e-mail in a timely manner.
  • Just follow the instructions described in the email.

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SIXT share

You must have a driving licence issued within the EU / EEA / Switzerland to be able to rent a car from SIXT share or MILES Mobility. We regret that driving licences issued in other countries are not accepted. An additional requirement is that you have been in possession of your driving licence for at least one year and that the driving licence is valid for at least another 28 days.

Additional requirements are that you must be at least 21 years old and have held your driving licence for at least one year.

MILES

For the rental of MILES cars you must have a driver's license issued within the EU / EEA / Switzerland. Driving licences from other issuing countries are not accepted. An additional requirement is that you must be 18 years old and have been in possession of the driving licence for at least one year.

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SIXT share offers a liability limit for any damage in the case of an accident as standard. You can find out about this at SIXT share here. It is not possible at the moment to book any alternative insurance packages with hvv switch.

MILES also offers a limitation of liability in the event of accidental damage as standard.

Miles cars are all covered by liability insurance. In the event of a self-inflicted accident, users must pay for the damage incurred within the scope of the applicable deductible. Further information can be found here.

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SIXT share

Calculation of the rental price is dynamic. It depends, among other things, on the time and place of the rental, as well as on the model of car. Before you start the rental, you will be shown the various rental conditions for each car in the app. Details about the respective rates are available with the respective mobility partner.

The rates can be found in the SIXT share tariff overview. Please note that not all of the rates listed for SIXT share are valid for hvv switch.

MILES

With MILES, you don't pay per minute, but per kilometer driven. The fares can be found in the MILES fare overview. Please note that not all fares are valid for hvv switch.

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Please wait until the relevant authority sends you a payment request directly. The authority that issues the request will obtain your contact details from the owner of the car sharing vehicle in order to identify the car sharing customer who was the driver of the vehicle at the time of the traffic offence. The document you will receive by post contains all the information you need to settle the payment request.

SIXT share

You will also be charged a handling fee by SIXT share, which will be settled via hvv switch using the method of payment used for the original booking (PayPal). Of course, you will also be sent a receipt for this transaction by e-mail as usual.

MILES

The authority first sends MILES the ticket. As soon as you have been identified as a driver, MILES will forward this to the authority. You will then receive the ticket from MILES by e-mail. The original will be sent to you by the fine office by post.

The ticket must be transferred directly to the authority. In addition, MILES will charge you a processing fee, which we will debit from your deposited payment method.

TIER

Also in the case of TIER, it may be that a fine is levied for an administrative offence. TIER will then come to you. The cost of additional fees can be found here.

If you receive a parking ticket and you don’t think it is justified, your best option is to contact the sender of the ticket, i.e. the issuing authority, directly.

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You can reserve a car for 15 minutes. If you don’t start the rental within this time period, the reservation will expire free of charge and the car will be released again.

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Click on “Start rental” in the hvv switch app to begin a rental. The rental will then be charged from this point onwards. The car is opened using the hvv switch app by entering your hvv switch PIN. The app will automatically guide you to this step during the booking process.

At the end of the rental, you can lock the car again behind you using the hvv switch app. Here too, the app will automatically guide you through the necessary steps.

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