FAQ
Refuel

Unfortunately, we are not yet able to offer you a refueling or recharging function within the app.

Refueling

If you urgently need fuel for your car, e.g. to get back to the business area, the fuel costs have to be paid privately. After the trip, send the receipts to sixtshare-hvv@sixt.com with the booking number, license plate number and bank account details. After successful verification, the fuel costs will be reimbursed by SIXT share.

Important for you to know: Refueling as well as charging is not incentivized with hvv switch by e.g. free minutes or similar.

Charging

You can charge the SIXT share cars with the charging card in the car or the chip on your key ring. How exactly this works, you can find out here.

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In the glove compartment of the MILES car you will find a fuel card that you can use to pay at any Total or Aral station in Germany. In the app, the 4-digit PIN for the vehicle-specific fuel card is displayed during the current rental. You can read which fuel the MILES car must be filled up with in the fuel cap. Please fill up the car.

You have filled up and paid? Great! To finish the rental, it is necessary to put the fuel card back in the glove compartment.

Charging MILES e-cars via the hvv switch app is currently not yet possible, neither at hvv switch points nor at public charging stations. We are already working on a solution.

Please note: Refueling at hvv switch is not incentivized by e.g. free minutes or similar. Further information can be found here.

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