FAQ
SIXT Share

SIXT share

offers its rental and drop-off service at Hamburg Airport and other airports where SIXT has a service region. This service is subject to additional costs. You can find out at SIXT share which locations cost extra to have vehicles rented from or returned to, as well as what costs are involved. Please note that not all SIXT share rates are valid for hvv switch. Only the functionalities of the connected partner services offered in the app can be booked using the mobility platform hvv switch.

You will find the SIXT share station at Hamburg Airport in the multi-storey car park at the P2 terminal.

MILES

offers rental and drop-off at Hamburg Airport and other selected airports located within their business areas. When your ride ends at one of the airports, the barriers to the parking deck will open automatically, pulling a ticket is not required. Please note: For the use from or to the Hamburg Airport MILES charges an airport rate of currently 6 euros and SHARE NOW 6,99 euros. Further information can be found here.

The vast majority of e-cars are started by stepping on the brake and then pressing the start/stop button or using the car key as usual (depending on the model and car sharing provider). Note that e-cars are very quiet while driving and therefore other road users hardly hear them. To avoid high battery consumption, it is recommended to use devices with high energy consumption, such as heating, air conditioning or radio, as sparingly as possible.

Firstly, we hope that everyone involved is okay. If not, please contact the emergency services before anything else. In the event of an accident or damage to the vehicle occurring, the following must happen: All accidents or occurrences of damage must be reported to the police immediately, regardless of whether it was caused by you or a third party. Even if no third party was involved.

In principle, any accident or damage event must be reported immediately to the police (110), regardless of whether it was caused by you or a third party. Even if no third party was involved. As a renter of a SIXT share, MILES car (or a TIER eScooter), you are obliged to ensure that the respective partner receives all the information necessary to assess what is happening. Therefore, contact the respective customer service immediately by phone on site. Do not leave the scene of the accident until you have done so.

Please get to safety and provide first aid if necessary. If possible, secure the scene of the accident. Then call the police as soon as possible. Only then contact the relevant customer service of the respective car sharing provider - via the button in the hvv switch app.

You have a flat tire or something similar? Please contact the customer service of the respective car sharing provider.

Procedure at SIXT share:

Even in the event of an accident or damage event, the rental ends only after the return of the vehicle. If the car is no longer roadworthy or roadworthy, the rental ends after consultation with the customer service with the handover to the towing company. Send your written accident report or the completed SIXT damage form – at best with photos of all damage and the location of the incident – to the SIXT share customer service. Be sure to inform SIXT share about the police file number. Please check the terms and conditions of SIXT share for a detailed procedure in the event of an accident or damage event.

Procedure at MILES:

You are obliged to report any accident by telephone to the police (110) and miles customer service. This is a requirement of the insurance and an integral part of the GTC.

If you do not report the accident to the police, you will commit a contractual penalty and you will be threatened with a penalty fee in accordance with our Price and Cost Regulations (GTC). After you have informed the police and also the MILES customer service, you should do the following:

Take photos of the accident:

• Accident site
• MILES vehicle
• enemy vehicle (+ license plate) / fence / object / other obstacles etc.
• Photo of the file number of the police

The rental must be terminated immediately after an accident.

• You will then receive an accident report by e-mail in a timely manner.
• Just follow the instructions described in the email.

Procedure with SHARE NOW

Step 1: Call the police on 110

Step 2: Wait until the accident has been recorded

Step 3: Contact SHARE NOW customer service

For SIXT share, MILES and SHARE NOW the following applies: You can transport your pet in a transport box in the trunk. Please make sure that you leave the car as you found it.

In order to drive with our car sharing providers, you must fulfill the following points for safety reasons:

• Hold an EU(EEA) /Swiss driving license for at least 1 year.
• Driving license must be valid for at least 28 days
• MILES: Be at least 18 years old or older
• SIXT share: Be 21 years or older
• SHARE NOW: 18 years or older

You have the option of being validated conveniently via video call. As soon as you have selected a desired vehicle, you will be forwarded directly to the video call after entering your personal data during the first rental attempt. Validation by video call is available to you around the clock and only takes a few minutes.

Please have your driving licence and your identity card or passport ready for the video call and make sure that you have a stable internet connection, ideally via WLAN. A successfully completed video validation is valid for all car sharing providers in the app.

SIXT share offers a liability limit for any damage in the case of an accident as standard. You can find out about this at SIXT share here. It is not possible at the moment to book any alternative insurance packages with hvv switch.

The cars of MILES are covered by liability insurance. Should an accident occur, the deductible in the event of a claim, depending on the vehicle class, is as follows

• S: 900 EUR
• M: 900 EUR
• L: 1000 EUR
• XL: 1000 EUR
• P: 1000 EUR

Further information can be found here.

SHARE NOW cars are covered by liability insurance. The excess is 1,000 euros in the event of an accident. Further information can be found here.

SIXT share & SHARE NOW

Calculation of the rental price is dynamic. It depends, among other things, on the time and place of the rental, as well as on the model of car. Before you start the rental, you will be shown the various rental conditions for each car in the app. Details about the respective rates are available with the respective mobility partner.

Please note that not all of the rates listed are valid for hvv switch.

MILES

With MILES, you don't pay per minute, but per kilometer driven. The fares can be found in the MILES fare overview. Please note that not all fares are valid for hvv switch.

After selecting a car from a particular car sharing provider in the app, the service region will be shown on the map with a blue line denoting the outer limit. Any zones where parking is prohibited are shown in red.

If you want to end the rental at a SIXT station, make sure you have the return address of the desired station with you. When returning the car, follow the Car Return signs. In the Car Return area of the SIXT station, take the vehicle key from the glove compartment, end the rental using the app and then lock the vehicle using the vehicle key. Please then place the key into the key safe or hand it in at the SIXT counter. Please also note: If you return the vehicle to a SIXT station, additional charges will apply. More information about this can be found in the SIXT share rates.