SIXT Share | hvv switch | hvv switch

FAQ
SIXT Share

FAQ

In order to use services that require a driving licence, your driving licence must be checked at regular intervals. We are obliged to check the validity of your licence at least every two years. Once you have re-validated your licence, the validity date for all services requiring a licence will be adjusted and you will be able to use them again immediately.

FAQ

As soon as you have your renewed driving licence, you can revalidate it via the hvv switch app. To do this, select 'Your driving licence' in the menu and click on the button 'Validate driving licence' to enter your new driving licence data and then start the online validation.

FAQ

If you cannot stop renting, contact the respective customer service of our partners.

You can check these points first, however, and then your problem may resolve itself:

  • Is the engine really off?
  • Are all doors and windows closed?
  • Has the fuel or charging card been returned to its designated place in the car?
  • Is the car parked within the business area?
  • Does your mobile phone have reception?
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FAQ

Unlock the car and open the tailgate.

First pull out the charging cable from the vehicle, then from the charging station.  

If the cable cannot be disconnected, press the lock symbol in the driver's door on the ID.3/ID.4 model. Everything ready?

Simply stow the charging cable in the trunk.

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FAQ

If you are not yet eligible to borrow a vehicle due to your age and/or the length of time you have held your driver's license, the corresponding vehicles will be marked with a lock on the card. The following minimum requirements apply for using the car sharing services of our partners:

SIXTshare: minimum age 21 years // minimum driving license possession 0 years.

MILES: minimum age 18 years // minimum driving license possession 1 year.

SHARE NOW: SHARE NOW offers different vehicle classes (XS, S, M, L), which can be used with different minimum ages: Minimum age 18 years for vehicle class XS, minimum age 21 years for vehicle classes S, M, L.

In the SIXTshare vehicle fleet, there are also some premium class vehicle models that may only be borrowed from a later age and/or a longer driver's license possession period.

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