Is it possible to just cancel one particular partner? Will your account remain active with the activated partners if you cancel hvv switch?

You can cancel your hvv switch account without any prior notice, simply by sending an e-mail in text form to info@hvv-switch.de. Alternatively, you can click on the "Cancel hvv switch account" link in your profile in the app. You can also use our contact form here on the website.

Or send us a notice of cancellation by post:
Hamburger Hochbahn AG
hvv switch
Steinstraße 20
D-20095 Hamburg, Germany

Re-activation of the cancelled service is possible at any time as long as the terms and conditions are respected. If you decide to cancel your hvv switch account, we will automatically cancel the accounts you have with our partners.