Is it possible to just cancel one particular partner? Will your account remain active with the activated partners if you cancel hvv switch?

You can cancel the services individually by sending an email to You can also use our contact form here on the website, or send us a cancellation request by post to: Hamburger Hochbahn AG / hvv switch, Steinstraße 20 in D-20095 Hamburg.

It is possible to re-activate a cancelled service at any time, as long as the General Terms & Conditions are adhered to. If you decide to terminate your hvv switch account, we will automatically terminate the accounts you have with our partners.