You can cancel your hvv switch account without any prior notice, simply by sending an e-mail in text form to firstname.lastname@example.org. Alternatively, you can click on the "Cancel hvv switch account" link in your profile in the app. You can also use our contact form here on the website.
Or send us a notice of cancellation by post:
Hamburger Hochbahn AG
D-20095 Hamburg, Germany
Re-activation of the cancelled service is possible at any time as long as the terms and conditions are respected. If you decide to cancel your hvv switch account, we will automatically cancel the accounts you have with our partners.