FAQ

Unfortunately not. The hvv switch app only lets you purchase valid hvv tickets for you as the app user.

How helpful has been this answer?

At the moment, hvv switch offers the following tickets:

  • Short Journey
  • Local Journey
  • Single Ticket (Hamburg AB, Rings A-F)
  • 9 am Day Ticket (Hamburg AB, Rings A-F)
  • Day Ticket (Hamburg AB, Rings A-F)
  • 9 am Group Ticket (Hamburg AB, Rings A-F)
  • Weekly Card (Hamburg AB, Rings A-F)
How helpful has been this answer?

Yes, all hvv tickets purchased using via the hvv switch app include a 7 percent online discount.

How helpful has been this answer?

You can cancel your hvv switch account without any prior notice, simply by sending an e-mail in text form to info@hvv-switch.de. Alternatively, you can click on the "Cancel hvv switch account" link in your profile in the app. You can also use our contact form here on the website.

Or send us a notice of cancellation by post:

Hamburger Hochbahn AG
hvv switch
Steinstraße 20
D-20095 Hamburg, Germany

How helpful has been this answer?

hvv switch gives you access to both hvv tickets and new mobility services such as car sharing, ride sharing and scooter sharing – in one single app. Opening up more options for you when travelling through the hvv service region. In the long run, we aim to offer as many transport services in Hamburg as possible, all in this one app.

How helpful has been this answer?
Category:

You can add your means of payment under the menu item "Your payment details". It is possible to link several Paypal accounts and a credit card at the same time. For a booking, you can either use the preselected means of payment or select a means of payment from your stored means of payment.

For the use of the hvv switch services, the deposit of a means of payment is mandatory.

This also means that the last existing means of payment in the app cannot be deleted. If you also want to delete the last existing means of payment, you will have to cancel your hvv switch account. All other means of payment can be removed at any time via the menu item 'Your payment data' via the 'Trash can'.

How helpful has been this answer?
Categories:

Yes. As soon as the hvv ticket has been loaded to the hvv switch app, it can be displayed at any time, regardless of whether you’re online or offline.

How helpful has been this answer?

At the moment it is possible to book MOIA shuttles, SIXT share and MILES vehicles such as TIER eScooter and a selected range of hvv tickets using the hvv switch app. We plan to expand this offer step by step. In the long term, you’ll be able to travel using the services of all partners involved, all from this one single app. You only have to register once, then book and pay for everything using the same app.

How helpful has been this answer?
Category:

Unfortunately not. hvv switch customers do not yet receive any payment for refuelling sharing vehicles.

How helpful has been this answer?

Unfortunately not. To buy an hvv ticket in the hvv switch app you have to be online.

How helpful has been this answer?