FAQ

Each booking is settled individually using the method of payment saved for your account. You’ll receive a receipt for each individual booking made using hvv switch by e-mail shortly afterwards. If you’ve ordered a ticket, this will happen straight after the hvv ticket has been downloaded. If you are using other services, this will happen straight after the trip has taken place.

If you save your full address in your profile, this address will be shown on the receipt and can therefore be used as a valid invoice for tax return purposes. If you have any further questions about your invoice, please contact the hvv switch customer service.

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Unfortunately not. You can’t cancel any hvv tickets once you’ve purchased them.

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This is most probably due to the fact that you failed to confirm your e-mail address within the first seven days after registering. When you create your hvv switch account, you’ll automatically receive a registration confirmation e-mail, sent to your personal e-mail inbox. This e-mail will contain a link that you can click to confirm your e-mail address.

We want to make sure that you really are the owner of this e-mail address and that important information and invoices can be sent to you securely. If you haven’t received the e-mail, you can request that a new confirmation e-mail be sent in your account or profile.

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To register for a car sharing service, simply select a car in our app. You will then be automatically guided through the necessary steps. Once you have entered your data in the app and had it validated, you can also use other providers directly without having to enter your data again.

The following data is first stored in the app and then validated via a video call:

  • Full name
  • Registration address
  • Date of birth
  • Driving licence data

In addition, a mobile number and at least one means of payment (PayPal or credit card) must be stored in the app.

Before renting a vehicle, you must confirm the terms and conditions and data protection regulations of the respective provider and enter your four-digit hvv switch PIN. The PIN is required to book a vehicle. Instead of entering the hvv switch PIN for every booking, you can also authenticate yourself biometrically, for example using FaceID or TouchID.

Please note: The minimum age for using SIXT share is 21 years and you must have held a driving licence for at least one year. Please note that a higher minimum age may apply for selected vehicle categories. To use MILES, you must be at least 18 years old and have held a valid driving licence for at least one year.

Once you’ve registered successfully with the hvv switch app, you can start buying hvv tickets straight away. The app will guide you through the purchase process and ask you for all the information required, such as your full name and your currency (PayPal or credit card). You should confirm your e-mail address within seven days.

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Fare Zone – Hamburg AB The fare zone known as “Hamburg AB” covers the entire Hamburg metropolitan area, as well as some surrounding towns and villages. Please refer to Rings A and B on the HVV pricing map. Fare Zone – Gesamtbereich Hamburg ABCDE The fare zone known as “Gesamtbereich Hamburg ABCDE” covers the entire Hamburg metropolitan area, in addition to the surrounding regions of Herzogtum Lauenburg, Pinneberg, Segeberg, Stormarn, Harburg, Lüneburg and Stade.

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SIXT share

Calculation of the rental price is dynamic. It depends, among other things, on the time and place of the rental, as well as on the model of car. Before you start the rental, you will be shown the various rental conditions for each car in the app. Details about the respective rates are available with the respective mobility partner.

The rates can be found in the SIXT share tariff overview. Please note that not all of the rates listed for SIXT share are valid for hvv switch.

MILES

With MILES, you don't pay per minute, but per kilometer driven. The fares can be found in the MILES fare overview. Please note that not all fares are valid for hvv switch.

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Currently it is possible to purchase the weekly ticket. Further season ticket offers can be found in the hvv app. In addition, the purchase can be made in a hvv service point or one of the many hvv ticket machines.

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At the moment you can pay via PayPal or credit card (American Express, VISA, Mastercard) when you use the hvv switch app. No other methods of payment are currently accepted. It is, of course, not possible to pay by cash when using the app.

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Once you’ve registered, open the MOIA module on your dashboard. You can then either let hvv switch identify your current location using GPS or enter your desired pick-up point and destination yourself. Then you can specify a desired time for your shuttle. You may be asked to enter additional information needed to make the booking in the app if you haven’t done so already. In order to book a MOIA shuttle you have to: Confirm your email address, enter your first and last name, and your mobile number. You must also deposit a means of payment in your account..

If all requirements are met and a MOIA shuttle is available, you’ll then receive a shuttle offer. You’ll receive all the information you need to make a paid booking, including the location of the virtual stop where you’ll be picked up and where the shuttle will take you so that you’re at least close to your destination. Plus, of course, the arrival time and the price. If you agree to all this, you can then confirm the booking of your shuttle. At this point we authorize the amount on your PayPal account and a consession will be made.

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