FAQ

Unfortunately there is not yet a refuelling or recharging function in the app. If you urgently need fuel for your car, e.g. to get back to the service region, you will have to pay for the fuel costs privately. After your journey, please submit the receipts to sixtshare-hvv@sixt.com, stating the booking number, registration number and bank account details. Once successfully verified, the fuel costs will be reimbursed to you by SIXT.

Important to know: Filling up the tank will not be rewarded with free minutes or any other comparable incentives.

Unfortunately, it is not possible at present to charge e-vehicles, either at hvv switch points or at public charging stations.

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Currently, users of our mobility partner SHARE NOW and MILES can use the charging infrastructure.

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Your current tickets and bookings can be found at the top of your dashboard in the hvv switch app. You can access an overview of all your bookings and tickets under the usage history menu. Please note that you won’t have access to the detailed view of past bookings and tickets that are no longer valid. Please also note that only those tickets are displayed that you’ve purchased using the hvv switch app. It’s not connected to any other hvv account.

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It’s not that big a deal. So don’t worry. All you have to do is book a new shuttle using the hvv switch app. At the moment, you aren’t charged anything if you book a MOIA shuttle and then end up miss-ing it.

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Renting SIXT share cars using the hvv switch app is only possible within the SIXT share service region in Hamburg. However, you are permitted to drive outside of this service region and even abroad. A detailed list of countries where you are permitted to drive can be found in the SIXT General Terms and Conditions.

You can only end the rental in the same country in which the vehicle was originally rented, however. But this can also be outside Hamburg, within a SIXT share service region in another city, or at a SIXT share station.

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Yes, you can park during a rental. You will need the car key, which you’ll find in the glove compartment. This allows you to lock the doors and leave the car while the rental is in progress. The cost of the rental will continue during the time that the car is parked. At the end of the rental period, please return the car key to the glove compartment and lock the car using the app.

With MILES, the parking mode is initiated via the hvv switch app. A car key is only available on the vans. Please note that the parking mode is charged per minute. Information on this can be found here.

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Unfortunately not. There aren’t any special rates for hvv subscription holders in the hvv switch app.

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Category:

Yes, the airport is located within the MOIA service region. The stop at the airport is located on the special lane in front of Terminal 2 on the arrivals level, behind the second S-Bahn tunnel.

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No. Only the person who has registered with the hvv switch app is permitted to use it.

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While some services that you can purchase in the hvv switch app are debited from your PayPal account straight away (like hvv tickets, for example), in the case of other services an amount is authorised with PayPal at the moment of the binding booking. In the case of MOIA, this is the fare, which you are shown before the journey begins. In the case of sharing services, this is an amount that is charged at the actual end price after the rental has ended. For technical reasons, it might be the case that after cancelling a booking for free the reserved amount will remain in your PayPal account for some time, even though no costs have been incurred. This authorisation will be deleted again without a debit being made, after a period of 28 days at the latest.

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