What should you do in case of an accident with an eScooter?

In case of an accident, please inform the police (110) and - if necessary - an ambulance (112). If you have taken care of your personal safety, please contact hvv switch or TIER customer service immediately by phone.

If you're trying to reach us outside of our business hours, you can email accident@tier.app or info@hvv-switch.de instead. Please, include all relevant information such as contact details, the date of the incident and the vehicle ID in your e-mail.

If your personal belongings have been damaged, please send a full report with invoices, eScooter ID, pictures and a description of the incident to TIER Customer Service at accident@tier.app.