Who do you need to contact if you have problems charging your e-vehicle or want to find out more about using the charging infrastructure?

For more information on using the charging infrastructure of SIXT share, MILES, cambio and Free2move, please visit the websites of the mobility providers.

If you have any concerns, such as a missing charging cable, please contact the respective customer service directly.

In the event of technical difficulties with the charging point, please contact Hamburger Energienetze on the toll-free fault hotline 0800/ 1 439 439. The hotline is available 24/7. Please note that Hamburger Energienetze requires the charging point number. This can be found on the side above the charging point.

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