FAQ
Voucher

Yes! You can add and save your voucher for later redemption in the app as long as it is valid. Make sure that the voucher does not expire.

You can easily add the voucher code in two steps:

1. Open the hvv switch app and tap on "Your vouchers" in the menu.
2. Enter your voucher code in the input field and confirm your entry by tapping on 'Add'.

Your voucher will now be displayed under 'Current vouchers'.

Each voucher has clearly defined terms of use that are checked when you add a voucher. Make sure you meet these conditions. If your voucher could not be added for any other reason, please contact our customer service. We will be happy to help you!

This can happen for one of the following reasons:

• Always check the terms and conditions of your voucher. Each voucher has a clearly defined validity period. If a voucher is not redeemed within the specified validity period, it will be automatically removed from your account on the expiry date.
• Vouchers have no remaining balance. If the voucher value exceeds the booking price when redeemed, leaving a balance, the balance will be forfeited.

If your voucher is not displayed for any other reason, please contact our customer service.

You can redeem your voucher code as follows:

1. Open the offer in the hvv switch app for which you would like to redeem your voucher.
2. Before booking, the line "No voucher selected" will be displayed. Click on the pencil icon to select a voucher.
3. A page will open showing you your vouchers. Select your voucher and confirm with "Apply".
4. Start booking and save!

Unfortunately not! You can only use one voucher per booking. The vouchers cannot be combined.

This can happen for one of the following reasons:

You did not select your voucher for redemption before booking. You should decide for yourself when to redeem your voucher, so we leave the decision up to you. You can find out how to redeem your voucher in the app here.

The validity period of your voucher has expired. Always check the terms and conditions of your voucher. Each voucher has a clearly defined validity period.

If your voucher could not be redeemed for any other reason, please contact our customer service.

We are sorry! Vouchers cannot be refunded or paid out in cash.

You can find the terms of use of a voucher on the respective voucher page in the app. Simply go to the "Your vouchers" section and select the voucher for which you would like to view the terms and conditions.

The detailed terms and conditions of use and redemption are also linked there, which will take you to a more detailed version of the voucher terms and conditions.

Unfortunately not! Vouchers cannot be refunded or paid out in cash.