FAQ
hvv switch stations

You can use the majority of hvv switch points with cars from MILES, SIXT share and Free2move to their full extent, i.e. you can rent, end a rental or stop off. However, some hvv switch points are located outside the respective business areas of the car sharing providers. Please note that rentals can only be terminated at hvv switch points that are located in the respective business area of the car sharing provider.

With cars from cambio and Dorfstromer, you can stop at all hvv switch points, but only end the rental where it was started.

Tip: The business areas of MILES, SIXT share and Free2move are displayed in the hvv switch app after selecting a car.

Currently, users of SIXT share, MILES, cambio, Free2move and Dorfstromer can use the charging stations.

The hvv switch points may only be used by the affiliated mobility partners and their customers. The same applies to the charging infrastructure. Private users or non-affiliated mobility services can, for example, use the public charging infrastructure in Hamburg.

New question: Who should you contact if you have a problem charging your electric car?

Information on using the charging infrastructure of SIXT share, MILES, cambio, and Free2move can be found directly on the websites of the respective providers. If you have any questions, such as a missing charging cable, please contact the customer service of your mobility partner.

If the charging station is defective or there are technical difficulties, please contact Hamburger Verkehrsanlagen on the toll-free 24/7 fault hotline 0800/300 60 20 20. Important: Have the charging point number ready – you will find it at the top of the charging station.

Unfortunately, we are not yet able to offer you a refueling or recharging function within the app.

Refueling

If you urgently need fuel for your car, e.g. to get back to the business area, the fuel costs have to be paid privately. After the trip, send the receipts to sixtshare-hvv@sixt.com with the booking number, license plate number and bank account details. After successful verification, the fuel costs will be reimbursed by SIXT share.

Important for you to know: Refueling as well as charging is not incentivized with hvv switch by e.g. free minutes or similar.

Charging

You can charge the SIXT share cars with the charging card in the car or the chip on your key ring. How exactly this works, you can find out here.

There might be several reasons why certain information is not displayed. It could be that there are no cars in your area at that particular time. Or that your Internet connection is not stable enough to load cars. If you think it is due to a technical error, please contact hvv switch customer service.

You can park in all publicly accessible parking lots, at hvv switch points, and in the designated areas at Hamburg Airport. In “parking disc zones,” you must use a parking disc (no parking ticket required). Please note: Parking time is limited here; the rental cannot be ended, only interrupted.

The rental can be ended within the Hamburg business area. This is permitted at hvv switch points as long as they are located in the business area of the respective provider. In addition, the following applies:

• MILES: Ending also possible in other MILES cities
• SIXT share: Termination also possible at SIXT rental stations, even outside Hamburg
• cambio & Dorfstromer: Start and end must always take place at the same hvv switch point

Please ensure that the vehicle is parked properly in accordance with traffic regulations on public roads for at least 48 hours. It is not permitted to end the rental:

• in parking garages, underground garages, or covered areas
• in private parking lots (e.g., backyards, parking garage areas)
• in parking spaces reserved for residents only
• in zones with parking discs or time limits that take effect within 48 hours
• in parking spaces for electric vehicles (except with an electric car)
• in “no parking” areas, which are marked in red in the app

Please also observe the detailed parking rules of your providers (SIXT share, Free2move, cambio, MILES). In principle, the local traffic regulations always apply.

The hvv switch points are displayed in the car sharing section of the app on the map view as a red pin with a hvv switch icon. If you have not rented a car at the moment, it works like this: A small number on the pin shows you the number of cars that are bookable via the hvv switch app.

Clicking on the hvv switch dot will show you the name and address of the hvv switch dot as well as details about the cars that can be booked. The available cars can be clicked on. This way you can get detailed information and also start a reservation or rental if needed.

You will be shown the walking distance and the distance to the hvv switch point directly in the app on the map.

If you are currently traveling in a rented car, this is how it works:

During an ongoing reservation or rental, the view of the pins changes in the app: The simple number at the top right of the pin (rentable cars) becomes a "PX". The "X" in "PX" stands for the number of free parking spaces on the hvv switch points to help you find a free parking space.

When you find or are shown a hvv switch point with charging infrastructure, you will notice another number on the pin, one with a lightning symbol. This number indicates how many charging points are currently free at the hvv switch point.

The hvv switch app only shows you cars that can be booked via the hvv switch app. Since vehicles from other providers, such as Dorfstromer, are also legally allowed to park at hvv switch points, it is possible that cars may be parked at hvv switch points but not shown in the app.

With MILES, you can refuel cars that are travelling with a fuel level of less than 25% via the hvv switch app - and it's easy to do digitally. To ensure that MILES covers the refuelling costs, you can only use the petrol stations shown on the map in the hvv switch app. Select a petrol station on the map and start the refuelling process via the hvv switch app. Please note: With hvv switch, refuelling processes are not reimbursed.

If your rental cannot be completed due to a low fuel level (less than 5%), please contact MILES customer service directly on (030) 8379-5103.